Following Propel's exponential revenue growth in the 2014-15 financial year, the core strategic objective for the 2015-16 financial year lay in consolidating this position. Propel achieved this objective and returned its strongest set of financial results since the business was formed in 2006. Indeed, the business exceeded all of its financial and operational targets for the year whilst simultaneously strengthening the internal corporate structures which will support future growth. The business returned $1.52 million in consolidated surpluses back to its shareholders.
The Services Queensland partnership with Ipswich City Council continues to flourish and has now entered its ninth year of successful operations. Propel’s partnerships with Mackay Regional Council and Liverpool City Council (NSW) transitioned into their second year of established operations. The Northern Australia Services (NAS) partnership with Mackay has been driven by a carefully tailored package of transformational change initiatives. These initiatives have resulted in a step-change in customer service provision together with the modernisation of a substantial number of business processes, including rates, records and payroll services. Both NAS and the Liverpool Services Alliance (LSA) now operate out of fully integrated customer service centres.
Propel has also invested heavily in building a dedicated shared services capability which is tailored to meet the needs of local government and other organisations across Australia. Propel’s shared services client base now exceeds 20 organisations and is growing at the rate of approximately one new client per month. Propel’s client base has expanded to include councils in Queensland and South Wales, Brisbane Airport Corporation and an electricity retailer based in Western Australia. Propel’s managed services offerings now span contact centre support, debt recovery, digitisation/archiving, records management and out-of-hours services.
In line with a measured diversification strategy, the business entered the Advisory Services sector during the 2015-16. Our ‘Propel Alongside’ delivery model enables a council’s own employees to utilise Propel’s intellectual property to develop, build and deliver both tactical and strategically important service improvement initiatives. This provides councils with additional local capacity to undertake challenging projects.